FAQ’s
General FAQs
How do I know if my insurance will cover fire, water, or mold damage restoration?
Review Your Policy: Check your homeowner’s or renter’s insurance policy. Look for sections on “covered perils” or “exclusions.” Fire and water damage are often covered, but mold damage may have limitations or exclusions.
Understand Covered Perils:
Fire Damage: Most standard policies cover fire damage, including smoke and soot cleanup.
Water Damage: Coverage depends on the source. Sudden and accidental water damage (like a burst pipe) is typically covered, but gradual issues (like slow leaks) may not be.
Mold Damage: Mold is often excluded unless it results from a covered peril (e.g., water damage from a burst pipe). Some policies offer limited mold coverage or allow you to add a rider for extra protection.
Check for Exclusions: Policies often exclude damage caused by neglect, wear and tear, or flooding. Flood damage usually requires separate flood insurance.
Contact Your Insurance Provider: If you’re unsure, call your insurance company or agent. They can clarify your coverage and explain any limitations.
File a Claim Promptly: If damage occurs, document it with photos and videos, and report it to your insurer as soon as possible. Delays can affect your claim.
Consider Endorsements or Riders: If your policy lacks coverage for certain risks (like mold or flooding), you may be able to purchase additional coverage.
What equipment do professional restoration companies use that makes them more effective?
- Water Damage Restoration Equipment
Industrial-Grade Dehumidifiers: These remove excess moisture from the air to prevent mold growth and speed up the drying process.
High-Powered Air Movers: These fans circulate air to dry out walls, floors, and furniture quickly.
Moisture Meters and Thermal Imaging Cameras: These tools detect hidden moisture in walls, ceilings, and floors, ensuring thorough drying.
Submersible Pumps: Used to extract standing water from flooded areas.
Truck-Mounted and Portable Water Extractors: These remove large volumes of water from carpets, floors, and other surfaces.
- Fire and Smoke Damage Restoration Equipment
Air Scrubbers: These machines use HEPA filters to remove smoke particles, odors, and other contaminants from the air.
Ozone Generators: Used to neutralize smoke odors by breaking down odor-causing molecules.
Thermal Foggers: These release a deodorizing fog that penetrates hard-to-reach areas to eliminate smoke odors.
Soot Sponges: Special sponges designed to clean soot and smoke residue from walls and surfaces without smearing.
- Mold Remediation Equipment
HEPA Vacuums: These vacuums trap mold spores and prevent them from spreading during cleanup.
Negative Air Machines: Create a vacuum seal to contain mold spores within a specific area, preventing cross-contamination.
Antimicrobial Sprays and Foggers: Used to kill mold and prevent regrowth on surfaces.
Protective Gear: Includes respirators, gloves, and suits to ensure safety during mold removal.
- General Restoration Tools
Infrared Cameras: Help identify hidden damage, such as water leaks or heat loss, that may not be visible to the naked eye.
Dry Ice Blasters: Used for cleaning surfaces affected by fire, mold, or other contaminants without causing additional damage.
Floor Drying Systems: Specialized mats and hoses designed to dry hardwood floors without warping.
Carpet Cleaners and Extractors: Remove dirt, water, and contaminants from carpets and upholstery.
- Specialized Cleaning and Sanitizing Equipment
Electrostatic Sprayers: Distribute disinfectants evenly across surfaces, ensuring thorough sanitization.
Pressure Washers: Clean exterior surfaces like walls, driveways, and decks affected by soot, mold, or debris.
- Technology and Software
Restoration Management Software: Helps track progress, document damage, and communicate with clients and insurance companies.
How can I prevent secondary damage while waiting for restoration professionals?
- Are you licensed and insured?
- How long have you been in business?
- Do you specialize in certain types of restoration?
- Can you provide references or testimonials from past clients?
- Certifications and Training
- Are your technicians certified?
- What is your average response time for emergencies?
- What kind of equipment and technology do you use?
- Do you handle mold testing and remediation?
- Do you work with insurance companies?
- Can you assist with reconstruction or repairs after the restoration?
What questions should I ask before hiring a restoration company in New England?
- Are you licensed and insured?
- How long have you been in business?
- Do you specialize in certain types of restoration?
- Can you provide references or testimonials from past clients?
- Certifications and Training
- Are your technicians certified?
- What is your average response time for emergencies?
- What kind of equipment and technology do you use?
- Do you handle mold testing and remediation?
- Do you work with insurance companies?
- Can you assist with reconstruction or repairs after the restoration?
How does 24/7 emergency response actually work for property restoration?
- Immediate Availability
Restoration companies provide a 24/7 hotline or online contact form for emergencies. This ensures that property owners can reach out anytime, day or night.
Rapid Response Commitment: Many companies guarantee a response time, often within 1-2 hours, to minimize damage and begin mitigation efforts.
- Initial Assessment
On-Site Inspection: A team is dispatched to the property to assess the extent of the damage. This includes identifying safety hazards, the source of the problem (e.g., water leaks, fire damage), and the areas affected.
Documentation: Photos, videos, and notes are taken to document the damage for insurance purposes.
- Mitigation and Containment
Immediate Action: The team takes steps to stop further damage. For example:
- Extracting water to prevent mold growth.
- Boarding up windows or tarping roofs after a storm.
- Removing debris or hazardous materials after a fire.
Safety Measures: They ensure the property is safe for occupants or workers by addressing structural risks, electrical hazards, or contamination.
The goal of 24/7 emergency response is to act quickly to minimize damage, reduce costs, and restore the property as efficiently as possible.
fire & smoke restoration
What are some safety concerns?
At Clean Joe, occupant and worker safety is top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal. Electrical power may be turned off and kept off until evaluation by a licensed electrician.
Can I clean it myself?
We suggest that you do not attempt any “do-it-yourself” cleaning methods. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained Restoration Technicians give you the best chance for complete restoration of your belongings.
How long will the restoration process take?
Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your Clean Joe Project Manager & team on the estimated dates and phases of your restoration project.
How long does fire damage restoration take, and what's the typical process?
Fire damage restoration can vary in duration depending on the extent of the damage, the size of the property, and the specific restoration needs. On average, the process can take anywhere from a few days to several months. Here’s a breakdown of the typical process:
- Assessment and Inspection (1-2 Days)
Professionals assess the extent of fire, smoke, and water damage and create a detailed restoration plan, including timelines and costs.
- Securing the Property (1-2 Days)
Boarding up windows, doors, or damaged walls to prevent further damage or unauthorized access.
Tarping the roof if necessary to protect against weather.
- Water Removal and Drying (2-7 Days)
If water was used to extinguish the fire, water extraction and drying are critical to prevent mold growth.
Industrial-grade dehumidifiers and air movers are used.
- Smoke and Soot Cleanup (1-2 Weeks)
Cleaning surfaces, walls, ceilings, and belongings to remove soot and smoke residue.
Specialized equipment and techniques, like air scrubbers, are used to eliminate odors.
- Structural Repairs and Restoration (Weeks to Months)
Repairing or replacing damaged walls, floors, ceilings, and other structural elements.
Repainting, refinishing, and restoring the property to its pre-fire condition.
- Content Restoration (Concurrent with Structural Repairs)
Cleaning, repairing, or replacing personal belongings, furniture, and appliances.
Items may be taken off-site for specialized cleaning.
- Final Inspection and Walkthrough
Ensuring all repairs and restorations meet safety and quality standards.
Addressing any remaining concerns or adjustments.
Factors That Affect Timeline:
Severity of Damage: Minor fires may only require a few days of cleanup, while extensive damage can take months.
Size of the Property: Larger properties naturally take longer to restore.
Insurance and Permits: Delays in insurance approvals or obtaining permits for repairs can extend the timeline.
Specialized Cleaning Needs: Items like electronics, artwork, or heirlooms may require additional time for restoration.
If you’re dealing with fire damage, working with a professional restoration company can help streamline the process and ensure the property is restored safely and efficiently.
Water Damage Restoration
Why are air movers and dehumidifiers used?
When water damage has occurred, water can be absorbed into drywall, baseboards, sub-flooring, etc. Drying these surfaces requires air movers and dehumidifiers for removing this excess moisture to help mitigate the property and create efficient drying conditions. Please do not turn off or move drying equipment without first calling our team.
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, and how quickly emergency services begin. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
What should I do immediately after discovering water damage in my home?
Ensure Safety First
Turn off electricity in the affected areas to prevent electrical hazards.
If the water damage is severe, evacuate the premises until it is safe to return.
Identify and Stop the Source
Locate where the water is coming from (e.g., burst pipe, leaking roof). Shut off the main water supply if necessary to stop the flow.
Document the Damage
Take photos and videos of the affected areas and any damaged belongings. This documentation will be crucial for insurance purposes.
Remove Excess Water
Use tools like mops, towels, or a wet/dry vacuum to remove standing water. Avoid using standard household vacuums.
Dry the Area
Increase airflow by opening windows and using fans or dehumidifiers to dry affected spaces. Proper ventilation helps prevent mold growth.
Call a Professional
Contact a licensed water damage restoration company. They can assess the damage, perform necessary repairs, and check for hidden moisture or potential mold.
Notify Your Insurance Company
Begin the claims process by contacting your insurance provider. Share the photos and videos you’ve taken as part of your documentation. They will guide you on the next steps.
Take Preventative Measures
Once the damage is under control, take steps to prevent future water issues. This may include fixing leaks, installing a sump pump, or improving drainage around your home.
By acting swiftly and following these steps, you can minimize the impact of water damage and protect your property from further harm.
How much does water damage restoration cost in Massachusetts and New Hampshire?
Massachusetts:
The average cost in MA ranges from $2,504 to $16,000.
New Hampshire:
Costs typically range between $4,500 and $12,000, depending on the severity and location.
Factors like the type of water damage (clean water vs. black water), the size of the affected area, and the services required (e.g., dehumidification, mold prevention) can influence the final cost.
What are the signs of hidden mold after water damage that homeowners miss?
Musty Odors: A persistent, earthy, or musty smell, even after cleaning, can indicate hidden mold growth behind walls, under flooring, or in ceilings.
Discoloration or Stains: Yellow, brown, or greenish stains on walls, ceilings, or baseboards may suggest water damage and potential mold growth.
Peeling or Bubbling Paint/Wallpaper: Moisture trapped behind walls can cause paint or wallpaper to bubble, peel, or crack, signaling possible mold.
Warped or Buckled Surfaces: Floors, walls, or ceilings that appear warped or uneven may be a result of water damage and mold growth underneath.
Unusual Spots or Growths: Small black, green, or white spots in hidden areas like under sinks, behind appliances, or in crawl spaces can be early signs of mold.
Soft or Spongy Walls/Floors: If drywall or flooring feels soft, spongy, or crumbles easily, it could indicate water damage and mold behind the surface.
What's the difference between DIY water extraction and professional restoration?
DIY Water Extraction
Typically involves household tools like wet/dry vacuums, fans, mops, and towels. These are often not powerful enough to handle large-scale water damage or deeply embedded moisture.
Incomplete water removal can lead to mold growth, structural damage, and lingering odors. You may also miss water trapped in walls, floors, or insulation.
Professional Restoration
Professionals use industrial-grade tools like high-powered water extractors, dehumidifiers, air movers, and moisture meters to ensure thorough drying.
Trained technicians can assess the extent of the damage, including hidden moisture, and create a tailored restoration plan. They also follow industry standards (e.g., IICRC guidelines).
DIY water extraction is best for small, manageable situations, while professional restoration is essential for extensive water damage to ensure safety, thoroughness, and long-term protection of your property.
Mold Remediation
Why is mold a problem?
Many people aren’t aware that mold can cause serious structural damage to homes and businesses, which, if left undetected, can cause a property to lose value and/or require significant repairs. If you have ever suffered from allergies, exposure to molds can often cause nasal stuffiness, eye irritation, wheezing, skin irritation or even more severe reactions.
What can I do to prevent the growth of mold in my home?
The most effective means to keep mold in check include keeping the humidity level of your home at 40–60 percent, using a dehumidifier during humid months and in damp spaces like basements, and always utilizing exhaust fans in bathrooms and kitchens, along with dryer vents outside your home. Lastly, if there are leaks in your roof, walls or plumbing, it is important to repair them as soon as possible.
When does mold need to be handled by a professional remediation company?
Most experts recommend a professional remediation company when elevated mold levels are detected. Remediation professionals are specially trained to isolate and treat mold-affected areas to avoid contaminating adjacent spaces.